Privacy Policy

This Privacy Policy describes how BHAVE TECHNOLOGIES PRIVATE LIMITED ("Company," "we," "our," or "us") collects, stores, processes, and uses your data and information when you access or use our website https://www.buvvas.com/ ("Website"), purchase products, or avail services.

Your access and use of this Website and Services are conditional upon your acceptance of this Privacy Policy and the Terms of Use. By using our Website and Services, you consent to the collection, storage, and usage of your information as described below.

1. Collection of Information

We collect the following types of information ("Your Information") based on your interaction with our Website and services:

A. Personal and Contact Details

• Name
• Phone Number
  
• Email ID
• Date of Birth
• Age
• Gender
• Location
• Language Preference
• Shopping interests and preferences

B. Government and Legal Identifiers

• PAN Number (for billing purposes)
• GST Number (for business transactions)
• Government-issued ID cards/numbers
• KYC details (if required for B2B clients or bulk orders)
• Business Registration Documents (if applicable)
• Address Proof (for B2B onboarding or shipping requirements)

C. Financial Data

• Bank Account Details (if shared for refunds, dealer onboarding, or payments
• Payment Transaction Details (processed through authorized third-party payment gateways)
• Invoice and Billing Records

Note: We do not store your card or sensitive payment details. Payment processing is handled by secure third-party payment partners.

D. Professional and Business Data

• Dealership Information (for channel partners)
• Business Size, Number of Outlets, or Store Details (if shared)
• Purchase History and Order Preferences

E. Technical and Online Identifiers

• IP Address
• Browser Type and Version
• Device Information (mobile, desktop, tablet)
• Cookies and Tracking Data for website usage and analytics
• Referrer URLs and browsing behavior on our Website

F. Generated and Transactional Data

• Order Details and Purchase Records
• Shipping and Delivery Information
• Customer Support Ticket History
• Warranty Claims and Service Requests (if applicable)
• Account Login Data (for registered users)

G. Media and Marketing Data

• Images or Videos (if shared by customers during product demos or reviews)
• Social Media Interactions (if engaging with our official pages)
• Marketing Preferences (Subscription status for newsletters, SMS, WhatsApp updates)

2. Use of Information

We collect and process your data for the following purposes:

A. Order Fulfillment

• Process your purchases and deliver products
• Maintain records for shipping, delivery, and invoices

B. Customer Support

• Address product-related complaints, payments, or other user queries
• Process warranty claims and service requests

C. Product and Service Suggestions

• Provide personalized product recommendations
• Send targeted communications and advertisements relevant to you

D. Processing Personal and Financial Data

• Handle documents, including sensitive personal and financial information, shared by you
• Process orders, refunds, and payments securely

E. Technology and Service Enhancement

• Store data for algorithm training to improve our services
• Monitor, improve, and troubleshoot Website performance

F. Market Research and Analytics

• Conduct research on user demographics, interests, and behavior to improve offerings

G. Communication

• Contact you via email, SMS, WhatsApp, phone, or other modes for transactional and promotional purposes
• Share updates, promotional offers, and new product information
• Ensure legal and tax compliance (GST, PAN)

Note: By using our services, you agree to receive these communications.

H. Data Retention

• We retain your data only as long as necessary to fulfill the above purposes and comply with legal requirements.

3. Cookie Policy

We use cookies, pixels, and tags for an enhanced user experience and service improvements. Third-party cookies (like Google Analytics, Facebook Pixel) may also be used for marketing and analytics.

Purpose of Using Cookies:

• Authentication
• Security
• Insight measurement
• Performance evaluation
• Analytics and research
• Advertising and retargeting

Manage Cookies: You may enable/disable cookies via your browser settings. However, disabling cookies may restrict access to certain features. We do not control third-party cookies; please refer to their respective privacy policies.

4. Consent

By accessing and using our Website and/or Services, you explicitly consent to the following:

A. Collection, Storage, and Usage of Data

• You understand that data collection is essential to fulfill service obligations.

B. Accuracy and Updates

• We strive to keep your personal information accurate and up-to-date.
• You can access, review, update, or correct your data by contacting us at [support@buvvas.com] with the subject line: “Privacy Policy: Request to Review/Correct/Complete/Amend/Update Information”

C. Withdrawal of Consent

• You may withdraw your consent anytime by emailing [support@buvvas.com] with the subject: “Privacy Policy: Withdrawal of Consent”
• Include identification details and scope of withdrawal.
• Withdrawal may impact our ability to serve you.

5. Disclosure and Transfer of Information

Your information may be disclosed or transferred without prior consent under the following scenarios:

A. Business Operations

• With service providers, marketing agencies, and affiliates to improve our services.

B. Legal Requirements

• To comply with applicable laws or court orders.
• To government agencies for identity verification, prevention, investigation of cyber incidents, or law enforcement.

C. Business Transfers

• In case of mergers, acquisitions, restructuring, or sale of the company’s assets, your information may be shared with the new entity.

6. Security of Information

• We maintain reasonable security standards such as IS/ISO/IEC 27001 to protect your data.
• In case of a breach, we will notify affected users promptly.
• We are not responsible for third-party websites or applications linked to our platform.

7. Grievance Officer

For any complaints, discrepancies, or issues related to your information, contact our Grievance Officer:

Mr. Sivajee Mamidi
Grievance Officer
Maniplaza, #202, KPHB 9th Phase, Kukatpally, Hyderabad - 500085
Email Id : Info@buvvas.com